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TERMS & CONDITIONS

Welcome to Ivy Louis. These Terms & Conditions ("Terms") govern your use of our website, ivylouis.com, and the purchase of products from our store.

By accessing our website or placing an order, you agree to be bound by these Terms.

1. About Ivy Louis

Ivy Louis specializes in handcrafted gemstone art, artistic jewelry, and unique handmade creations made from natural gemstones and artistic materials.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.

  • You are legally capable of entering into binding agreements.

  • The information you provide is accurate and complete.

3. Products

All products displayed on our website are subject to availability.

Because our creations are handmade and often incorporate natural gemstones, each piece is unique. Variations in color, texture, shape, gemstone patterns, and artistic details are natural and should not be considered defects.

Product photographs are intended to represent items as accurately as possible; however, actual colors may vary depending on screen settings and natural material characteristics.

4. Pricing

All prices are displayed in U.S. Dollars (USD) unless otherwise stated.

We reserve the right to:

  • Modify prices without prior notice.

  • Correct pricing errors.

  • Cancel orders affected by pricing inaccuracies.

Applicable taxes, duties, customs fees, or import charges are the responsibility of the customer unless otherwise specified.

5. Orders

After placing an order, you will receive an order confirmation email.

We reserve the right to:

  • Refuse or cancel any order.

  • Limit quantities purchased.

  • Request additional verification before processing an order.

An order is not considered accepted until payment has been successfully processed and we confirm fulfillment.

6. Handmade and Custom Products

Many Ivy Louis products are handcrafted and may require additional production time.

Custom-made, personalized, or made-to-order items may have longer processing times.

Once production has begun on a custom order, cancellations may not be possible.

7. Shipping

We ship to customers in the United States and select international destinations.

Shipping times are estimates and may vary due to:

  • Carrier delays

  • Customs processing

  • Weather conditions

  • Seasonal demand

Ivy Louis is not responsible for delays caused by shipping carriers, customs authorities, or circumstances beyond our control.

Risk of loss transfers to the customer upon delivery to the shipping carrier.

8. Returns and Refunds

Returns and refunds are governed by our Refund & Return Policy.

Unless otherwise stated:

  • Custom-made or personalized products are non-refundable.

  • Returned items must be unused and in original condition.

  • Return requests must be submitted within the specified return period.

9. Intellectual Property

All content on this website, including but not limited to:

  • Artwork

  • Product designs

  • Images

  • Logos

  • Graphics

  • Text

  • Branding

is the property of Ivy Louis and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. User Conduct

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt unauthorized access to our systems.

  • Upload malicious software or harmful content.

  • Interfere with the operation of the website.

11. Limitation of Liability

To the maximum extent permitted by law, Ivy Louis shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Use of the website

  • Purchase or use of products

  • Website interruptions

  • Delayed deliveries

  • Third-party services

Our total liability shall not exceed the amount paid by the customer for the product giving rise to the claim.

12. Disclaimer

All products are sold "as is" and "as available."

Natural gemstones may contain natural inclusions, color variations, and unique characteristics that are part of their beauty and authenticity.

We do not guarantee that the website will always be uninterrupted, secure, or error-free.

13. Privacy

Your use of this website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect and use personal information.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the United States, without regard to conflict of law principles.

Any disputes arising from these Terms shall be resolved in the appropriate courts having jurisdiction over the matter.

15. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Changes become effective immediately upon posting on this website.

Continued use of the website after updates constitutes acceptance of the revised Terms.

16. Contact Us

For questions regarding these Terms & Conditions, please contact:

Ivy Louis

Website: https://ivylouis.com

Email: support@ivylouis.com

Thank you for supporting handmade gemstone art and unique artistic creations from Ivy Louis.

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